Clear terms. Better shopping.

Agreement to these Terms

These Terms and Conditions ("Terms") govern access to and use of the Ragu Shop website, including browsing products, creating or using an account, placing orders, making payments, tracking purchases and accessing customer support.

Ragu Shop is operated by RAGU SALES AND DISTRIBUTION PRIVATE LIMITED. References to "Ragu Shop", "we", "us" or "our" refer to the company unless the context requires otherwise.

By accessing the website or placing an order, you agree to comply with these Terms and the policies incorporated into them, including our Privacy Policy, Shipping Policy, Return Policy and Refund & Cancellation Policy.

Who may use Ragu Shop

You should use the website and place orders only if you are legally capable of entering into a binding contract under applicable law.

If you are using the website on behalf of another person, business or organisation, you represent that you have appropriate authority to act on their behalf.

Where a minor uses the website, such use should take place with the involvement and supervision of a parent or lawful guardian where required by applicable law.

Your responsibilities when using the website

Customers are responsible for providing accurate and current information when creating an account, completing checkout or communicating with Ragu Shop.

We may take reasonable steps to protect accounts, transactions and the website where suspicious, fraudulent or unauthorised activity is detected.

Product presentation and availability

Ragu Shop offers women's fashion products, including categories such as Cord Sets, Kurta Sets, Short Kurtis and Sarees.

We aim to provide product names, descriptions, images, prices, available sizes, colours, specifications and other relevant information as accurately as reasonably possible.

Minor variations in colour or appearance may occur because of screen settings, lighting, photography, fabric characteristics or manufacturing variation. Such variation does not affect rights available to a consumer where a product is defective, materially different from its description or otherwise covered by applicable law or our return policy.

Product availability may change without notice. Displaying a product on the website does not guarantee that inventory will remain available until an order is accepted.

Placing and accepting an order

When you submit an order, you are requesting to purchase the selected products at the displayed checkout price, subject to availability, payment verification and these Terms.

Receipt of an automated order confirmation or order number does not necessarily mean that an order has completed every verification or processing step.

We may contact you if additional information is reasonably required to verify or fulfil an order.

When an order may not proceed

In limited circumstances, an order may need to be cancelled or not fulfilled, including where:

• The product becomes unavailable.
• Payment cannot be verified or completed.
• The order contains an obvious technical, pricing or catalogue error that cannot lawfully or reasonably be fulfilled.
• Delivery cannot reasonably be completed to the supplied address.
• Fraudulent, suspicious or unauthorised activity is reasonably suspected.
• Fulfilment would violate applicable law or a lawful authority's requirement.

Where a paid order is cancelled by us and payment has already been successfully received, any applicable refund will be handled in accordance with our Refund & Cancellation Policy and applicable law.

Prices, offers and promotions

Product prices displayed on the website are the prices applicable at the time shown, subject to changes permitted by applicable law.

Promotional prices, discounts, coupons, offers or other benefits may be subject to additional eligibility requirements, validity periods, inventory limitations or offer-specific terms.

Unless specifically stated otherwise, promotions cannot automatically be combined with other promotions.

The final amount payable will be presented during checkout before you confirm the purchase.

Secure transaction processing

Available payment methods will be displayed during checkout. Payments may be processed using third-party payment gateways, payment aggregators, banks or other authorised payment service providers.

Your order may remain pending until the relevant payment provider confirms a successful payment where prepayment is required.

If an amount is debited but the order is not successfully confirmed, resolution may depend on the payment provider, issuing bank and transaction status.

Getting your order to you

Orders may be shipped using third-party courier, logistics or fulfilment partners. Shipping availability and delivery time may vary based on product availability, service area, destination, operational conditions and courier performance.

Any delivery estimate displayed or communicated should be treated as an estimate unless expressly stated otherwise.

Customers are responsible for providing a complete and accurate delivery address and reachable contact information.

Post-purchase requests

Eligibility for cancellation, return, replacement or refund depends on the circumstances of the order, product condition and the applicable policy.

Customers should review the relevant policy before submitting a request. Nothing in our store policies limits remedies that must be provided under applicable consumer law.

Tracking your purchase

Where available, customers may use our order tracking facility to view the latest available status associated with an order.

Tracking information may depend on internal processing status and information supplied by courier or logistics partners.

Activities not permitted

You must not use Ragu Shop in a manner that is unlawful, fraudulent, abusive or likely to interfere with the website, other customers or our operations.

• Attempting unauthorised access to website systems, accounts or administrative areas.
• Introducing malicious software, harmful scripts or automated attacks.
• Using false identities or payment information.
• Placing orders for fraudulent or abusive purposes.
• Scraping or extracting website content at a scale that disrupts the service.
• Using the website to violate third-party rights or applicable law.

Website content and brand assets

Subject to third-party rights, website design, brand elements, text, graphics, logos, layouts and other original content made available by Ragu Shop are protected by applicable intellectual property laws.

Website content may be viewed and used for ordinary personal shopping purposes. Unauthorised commercial reproduction, redistribution or exploitation of protected material is not permitted unless appropriate permission or legal authority exists.

Product names, trademarks, images or other materials owned by third parties remain the property of their respective rights holders.

External providers and links

The website may rely on or link to third-party services such as payment providers, courier services, mapping tools, communication providers, analytics services or other external platforms.

Their independent websites and services may be governed by separate terms and privacy policies. Ragu Shop does not control every aspect of an independent third-party service.

Reasonable limits and consumer rights

We aim to maintain a reliable website and fulfil accepted orders with reasonable care. However, temporary service interruptions, technical faults, external payment failures, courier delays or events beyond reasonable control may occasionally affect service.

To the maximum extent permitted by applicable law, neither party will be responsible for losses that are remote, speculative or not reasonably connected with the relevant breach or event.

No limitation in these Terms applies where liability cannot legally be excluded or restricted, including applicable consumer rights, statutory product liability, fraudulent conduct or other mandatory legal obligations.

Operational disruptions

Performance may be delayed or affected by circumstances beyond reasonable control, including natural disasters, severe weather, transport disruption, strikes, governmental restrictions, network outages, payment-system failures or other comparable events.

Where such an event materially affects an order, we will take reasonable steps available in the circumstances and any mandatory consumer rights will remain unaffected.

Personal information and website use

Personal information collected in connection with the website, customer accounts and orders is handled in accordance with our Privacy Policy and applicable law.

Future updates

We may update these Terms from time to time to reflect changes in our business, website, products, operational practices or applicable legal requirements.

The revised version may be published on this page together with an updated "Last Updated" date.

Terms applicable to a completed transaction remain subject to the legal rights and obligations arising at the relevant time.

Applicable law and dispute resolution

These Terms are governed by applicable laws of India.

We encourage customers to first contact our customer support or Grievance Officer so that concerns may be reviewed and, where possible, resolved directly.

Nothing in these Terms prevents a consumer from approaching a competent Consumer Commission, court, regulatory authority or other forum having jurisdiction under applicable law.

Any contractual jurisdiction provision will operate only to the extent legally permitted and will not override mandatory consumer jurisdiction or statutory remedies.