From our store to your doorstep.

How we handle your shipment

Ragu Shop ships eligible customer orders to serviceable delivery locations using third-party courier, logistics and fulfilment partners.

Shipping and delivery availability may depend on the product, delivery address, postal code, courier network, payment verification and other operational factors.

We aim to process and deliver orders within reasonable timeframes, but delivery estimates are not absolute guarantees unless expressly stated otherwise.

Before your order leaves us

After an order is placed, it may go through payment confirmation, order verification, stock allocation, picking, packing and dispatch preparation.

Unless otherwise stated for a particular product or during checkout, we generally aim to process eligible orders within approximately 1 to 3 business days.

Business days generally exclude Sundays, public holidays and days on which relevant business or logistics operations are not available.

When should your order arrive?

Delivery time varies according to destination, courier serviceability, order processing requirements and external logistics conditions.

For many serviceable Indian destinations, delivery may typically take approximately 3 to 10 business days after dispatch unless a different estimate is displayed or communicated for the order.

Remote, rural, restricted or difficult-to- service locations may require additional delivery time.

Where we can deliver

Delivery is available only to locations serviceable by our available courier or logistics network.

Serviceability may change from time to time and can depend on postal code, product type, courier restrictions, operational conditions and other logistical factors.

An address being accepted during checkout does not always guarantee that every courier partner will be able to complete delivery. If an unexpected serviceability issue arises, we may contact you regarding available alternatives.

Delivery charges and order value

Any shipping or delivery charge applicable to an order will normally be displayed before the customer confirms the purchase.

Shipping charges may vary according to delivery location, order value, product, courier requirements, promotional offers or other disclosed factors.

Where free shipping or another shipping promotion is offered, separate eligibility conditions or minimum order requirements may apply.

Follow your delivery journey

Where tracking information is available, customers may use the Ragu Shop order tracking facility or courier tracking information to follow the latest available shipment status.

Courier tracking systems may sometimes take additional time to update after dispatch or movement between logistics facilities.

Make sure the address is correct

Customers are responsible for providing complete and accurate shipping information when placing an order.

• Recipient's complete name.
• House, flat, building or shop number.
• Street, locality or area details.
• City, district and state.
• Correct postal or PIN code.
• A reachable mobile number.

Incomplete or incorrect information may result in delivery delays, failed delivery or the shipment being returned to origin.

Need to change the delivery address?

If you notice an error in your delivery address, contact us as soon as possible.

An address change may be possible before dispatch, but it cannot be guaranteed once an order has entered fulfilment or has been handed to the courier.

Once a shipment is in transit, any address modification may depend on courier capability, serviceability and operational restrictions.

If delivery cannot be completed

Courier partners may attempt delivery using the contact and address information provided with the order.

Delivery may fail if, for example, the recipient is unavailable, the address is incomplete or incorrect, the location cannot be accessed or the customer cannot be contacted.

Depending on the courier, one or more delivery attempts may be made before the shipment is marked undeliverable or returned to origin.

When a shipment comes back to us

A shipment may be returned to origin ("RTO") where delivery cannot be completed.

Where a prepaid shipment is returned to us, the appropriate next step may involve re-shipment, cancellation or refund depending on the reason for failed delivery, product condition, applicable charges and customer rights.

Sometimes the road takes longer

Delivery may occasionally be delayed because of circumstances such as:

• High order volumes or peak shopping periods.
• Public holidays or regional closures.
• Weather or natural events.
• Transport or logistics disruption.
• Courier capacity limitations.
• Remote-location serviceability.
• Government restrictions or local operational restrictions.
• Technical, network or payment-related verification delays.

If an order is materially delayed, customers may contact us for the latest available information and any remedy available under our policies or applicable law.

Your tracking says nothing is moving?

If a shipment appears to be significantly delayed, lost in transit or otherwise undelivered, contact our support team with your order information.

We may coordinate with the relevant courier or logistics provider to investigate the shipment status.

If the shipment is confirmed as lost or cannot reasonably be delivered, an eligible replacement, re-shipment, cancellation or refund may be provided depending on product availability, circumstances and applicable law.

Parcel arrived damaged?

If the outer package appears materially damaged, tampered with or otherwise suspicious at the time of delivery, please inspect the shipment carefully where reasonably possible.

If the product itself is damaged, defective, incomplete or incorrect, contact Ragu Shop promptly and retain the product, tags, packaging and shipping label while the issue is reviewed.

Delivery at the supplied address

Depending on the courier's delivery process, a shipment may be handed to the recipient, family member, authorised person, reception, security desk or another person reasonably accepting delivery at the supplied address.

Customers should ensure that the delivery address is secure and that an appropriate person is available to receive the shipment.

Any special delivery verification used by a courier, such as OTP or signature confirmation, must be followed as applicable.

One order may arrive in more than one parcel

In some circumstances, items in the same order may be packed or dispatched separately.

This may occur where products are processed from different stock locations, require different logistics arrangements or are ready for dispatch at different times.

Separate parcels may have different tracking numbers and delivery dates.

Need to cancel before shipping?

Eligible cancellation requests should be submitted as soon as possible.

Once an order has entered advanced fulfilment or has been dispatched, cancellation may no longer be operationally possible.

Cancellation and associated refunds are governed by our Refund & Cancellation Policy and applicable consumer law.

Exceptional delivery disruption

Delivery or fulfilment may be affected by events beyond reasonable operational control, including severe weather, natural disasters, transport shutdowns, strikes, civil disturbance, governmental restrictions, network outages or similar circumstances.

We will take reasonable steps available in the circumstances to manage affected orders. Mandatory customer rights available under applicable law remain unaffected.

Changes to this Shipping Policy

We may update this Shipping Policy from time to time to reflect changes in courier networks, serviceability, operations, customer processes or applicable legal requirements.

The latest version may be published on this page with an updated "Last Updated" date.