Your data. Your privacy.
This Privacy Policy explains how Ragu Shop collects, uses, stores, shares and protects personal information when you browse our website, create an account, purchase products or contact us.
Information used with purpose.
We use personal information primarily to operate our online store, process orders, provide support, maintain security and improve your shopping experience.
About this Privacy Policy
This Privacy Policy describes the privacy practices of RAGU SALES AND DISTRIBUTION PRIVATE LIMITED, operating the customer-facing brand Ragu Shop.
It applies when you visit or use our website, purchase women's fashion products, create or use an account, communicate with customer support, track an order, submit an enquiry or otherwise interact with Ragu Shop through our online services.
By using our website, you acknowledge that personal information may be processed in accordance with this Privacy Policy and applicable Indian law.
References to "Ragu Shop", "we", "us" or "our" in this Policy refer to RAGU SALES AND DISTRIBUTION PRIVATE LIMITED, unless the context requires otherwise.
Information you provide to us
Depending on how you interact with Ragu Shop, we may collect information that you voluntarily provide when placing an order, registering an account, requesting support or using other website functions.
Identity Information
Name and other information required to identify the customer or account holder.
Contact Information
Mobile number, email address, billing address and shipping address.
Order Information
Products purchased, quantities, order number, price, payment status, shipping information, returns and refund records.
Account Information
Login or account details, saved addresses, order history and account preferences where applicable.
Communications
Information contained in emails, customer-support requests, grievance communications and other messages sent to us.
Transaction Information
Payment status, transaction reference and related payment information necessary to complete or reconcile an order.
Information generated when you use our website
Some technical information may be generated automatically when you access or interact with the website.
- IP address and approximate network information.
- Browser type, operating system and device type.
- Pages viewed, links clicked and website navigation activity.
- Date, time and duration of website visits.
- Referring or exit pages where available.
- Cookie identifiers and similar technical information.
- Error, diagnostic, security and fraud prevention information.
This information may be used to maintain website functionality, analyse performance, prevent misuse and improve the customer experience.
Why we process personal information
We may process personal information for legitimate and lawful purposes connected with operating Ragu Shop, including the following:
Processing, confirming and managing orders placed through our website.
Arranging shipment and delivery of purchased products.
Processing eligible cancellations, returns, replacements and refunds.
Providing customer support and responding to enquiries or grievances.
Maintaining customer accounts and displaying order history where applicable.
Verifying transactions and helping prevent fraud, misuse, abuse or unauthorised activity.
Maintaining and improving website functionality, performance and customer experience.
Maintaining business, tax, accounting and transaction records as required.
Complying with applicable laws, regulatory requirements, court orders and lawful government requests.
Payments and transaction processing
Online payments may be processed through third-party payment gateways, banks, payment aggregators or other authorised payment service providers.
Depending on the payment method selected, payment information may be provided directly to the relevant payment service provider. Ragu Shop may receive transaction-related information such as payment status, transaction reference, amount, payment method and confirmation required to process an order.
Customers should never send full card numbers, CVV, UPI PINs, OTPs, banking passwords or other confidential payment credentials to Ragu Shop through email, phone or customer-support messages.
How cookies support the website
Our website may use cookies, local storage and similar technologies to provide essential ecommerce functionality and improve website performance.
Your browser may allow you to block or delete cookies. Disabling essential cookies may affect shopping-cart, checkout, account or other website functionality.
When information may be shared
We do not intend to sell personal information as a standalone commercial product. Information may, however, be shared with third parties where reasonably necessary to operate our ecommerce business or meet legal obligations.
- Payment gateways, payment processors, banks and transaction service providers.
- Courier, logistics, fulfilment and delivery partners.
- Website hosting, cloud, security and technical service providers.
- Customer support, communication and operational service providers.
- Analytics or performance service providers where used.
- Accountants, auditors, legal advisers and professional service providers where reasonably required.
- Government agencies, regulatory authorities, courts or law-enforcement authorities where disclosure is required or permitted by applicable law.
We seek to limit disclosures to information reasonably relevant to the service or purpose for which the third party is involved.
Information needed to deliver your order
To deliver purchased products, relevant customer information may be provided to courier, logistics or fulfilment service providers.
Such information may include your name, mobile number, shipping address, order reference and other information necessary for shipment, delivery confirmation, delivery communication or handling of an eligible return shipment.
Messages we may send
We may use your contact information to send service-related communications that are reasonably necessary to complete or support a transaction.
These may include order confirmations, payment updates, shipment updates, delivery communications, return or refund information, security messages and responses to customer enquiries.
Where promotional communications are sent, we will handle them in accordance with applicable law and available consent or preference mechanisms.
How long information may be retained
We may retain personal information for as long as reasonably necessary for the purposes for which it was collected, including fulfilling transactions, supporting customers, resolving disputes, preventing fraud, maintaining business records and complying with legal, accounting or regulatory obligations.
Retention periods may vary depending on the type of information, the nature of the transaction and applicable legal or operational requirements.
Where information is no longer reasonably required, we may delete, anonymise or otherwise dispose of it in accordance with our operational practices and applicable law.
Protecting customer information
We take reasonable administrative, technical and organisational steps intended to protect personal information against unauthorised access, misuse, loss, alteration or disclosure.
No internet transmission, electronic storage or information system can be guaranteed to be completely secure. Customers should also protect account credentials, OTPs and device access and should notify us if they reasonably suspect unauthorised activity.
Requests regarding your information
Subject to applicable law and the nature of the request, you may contact us regarding personal information associated with your interaction with Ragu Shop.
Depending on applicable legal requirements, available rights or request mechanisms may include requests concerning:
- Access to information about personal data processed by us.
- Correction or updating of inaccurate or incomplete information.
- Erasure of information where legally permitted and no retention requirement applies.
- Withdrawal of consent where processing is based on consent and withdrawal is legally available.
- Grievance redressal concerning our handling of personal information.
We may ask for reasonable information to verify the identity or authority of the person making a privacy-related request before acting on it.
Use of our website by children
Ragu Shop is an ecommerce service intended for customers who are legally capable of entering into transactions or who use the service with appropriate parent or lawful guardian involvement where required.
We do not intentionally seek to collect children's personal information for purposes unrelated to legitimate ecommerce operations. Where special requirements for processing children's personal data apply under law, we intend to follow those requirements as and when applicable.
External websites and services
Our website may contain links, embedded services or integrations provided by third parties. Their websites, applications and services may operate under their own privacy policies and terms.
This Privacy Policy does not control the independent privacy practices of third-party websites or services. Customers should review the relevant third-party privacy information where appropriate.
Service providers and data locations
Our website infrastructure or service providers may process or store information using systems located in India or other jurisdictions, depending on the services and providers used by Ragu Shop.
Where restrictions or requirements relating to cross-border processing or transfer of personal data apply, we intend to handle such processing in accordance with applicable Indian law.
Keeping transactions safer
Information may be analysed or used where reasonably necessary to identify suspicious transactions, abusive activity, attempted fraud, unauthorised account access, payment disputes, security threats or violations of our website terms.
Where appropriate, information may also be shared with payment providers, financial institutions, service providers or lawful authorities for fraud prevention, investigation or security purposes.
Applicable privacy framework
We intend to handle personal information in accordance with applicable laws and legal requirements in India, including applicable provisions of the Digital Personal Data Protection Act, 2023 and rules made thereunder, as such provisions are brought into force and become applicable.
Our ecommerce operations are also subject to other applicable consumer protection, electronic commerce, tax, contractual and regulatory requirements.
If any provision of this Privacy Policy conflicts with a mandatory requirement of applicable law, the mandatory legal requirement will prevail to the extent of that conflict.
Policy updates
We may revise this Privacy Policy from time to time to reflect changes in our website, business practices, service providers, technology or applicable legal requirements.
When the Policy is updated, the revised version may be published on this page with an updated "Last Updated" date.
Customers are encouraged to review this page periodically for the current version of our Privacy Policy.
Privacy questions or concerns?
If you have a question, request or grievance concerning this Privacy Policy or the handling of personal information by Ragu Shop, you may contact us using the details below.
9:00 AM - 6:00 PM